Effective Date: 4 September 2025
1. Who We Are
Calm Counselling Publications ("we", "us", or "our") operates an eCommerce website that sells
counselling contracts, reviews and related documentation, and is committed to protecting your personal data in
accordance with the UK General Data Protection Regulation (UK GDPR).
- Company Name: New Foundation Counselling Limited, trading as Calm Counselling Publications
- Registered Office: 186 -192 High Road, Ilford, Essex, IG1 1LR
- Company Number: 10307926
- Contact Email: info@calmcounsellingpublications.org
2. What Personal Data We Collect
We collect and process the following types of personal data:
a. Customer & Order Information
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order history and transaction details
b. Payment Data
We do not store full card details. Payments are securely processed by third-party providers (e.g., Stripe).
c. Account Data (if applicable)
- Username and password (stored securely and encrypted)
- Order history and preferences
d. Technical and Usage Data
- IP address
- Browser type and version
- Device and operating system
- Site usage data (e.g., pages visited, cart activity)
e. Marketing & Communications
- Email marketing preferences
- Engagement with emails or promotions
3. How We Collect Data
- When you place an order or register for an account
- When you sign up for our newsletter or marketing
- When you contact us for support
- Through cookies and analytics tools (see our separate Cookie Policy)
4. Legal Bases for Processing
| Purpose | Legal Basis |
|---|---|
| Process and deliver orders | Performance of a contract |
| Account creation and login | Performance of a contract |
| Customer support | Legitimate interest |
| Service communications | Legitimate interest |
| Marketing emails | Consent |
| Legal obligations (e.g., tax law) | Legal obligation |
5. How We Use Your Data
- To fulfill and deliver your orders
- To communicate about your purchases
- To provide customer service
- To send order updates, confirmations, and invoices
- To send promotional messages (if opted in)
- To improve our website and services
We do not sell your personal data.
6. Who We Share Your Data With
We may share your data with trusted third parties, including:
- Payment processors (e.g., Stripe)
- Marketing platforms (e.g., MailerLite)
- Website and analytics providers
- Legal or regulatory authorities if required
7. International Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- Standard contractual clauses approved by the UK government
8. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected, including:
- Order fulfilment and support
- Legal and tax purposes (typically up to 6 years)
- Marketing (until you unsubscribe)
9. Your Rights
Under the UK GDPR, you have rights to:
- Access your data
- Correct your data
- Request deletion
- Restrict processing
- Transfer your data
- Object to processing
- Withdraw consent
To exercise any of these rights, contact us at info@calmcounsellingpublications.org
10. Data Security
We take data protection seriously and use appropriate technical and organisational measures including:
- SSL encryption
- Secure third-party payment processors
- Encrypted passwords
- Restricted staff access
11. Complaints
If you have concerns about your data, please contact us first. You can also contact the UK’s Information Commissioner’s Office:
- Website: https://ico.org.uk
- Phone: 0303 123 1113
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you by email.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us:
- Email: calmcounsellingpublications.org
- Address: 186-192 High Road, Ilford, Essex, United Kingdom, IG1 1LR
- Website: https://calmcounsellingpublications.org